Privacy Policy

1. Introduction

Jen Clark Design (“JCD”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect through jenclarkdesign.com.au (the “Website”) and in the course of providing branding, graphic design, web design and digital strategy services (the “Services”), how we use and protect that information, and your rights.

2. Information We Collect

• Contact and enquiry details you submit via our Website form or by phone/email: name, business/company name, phone number, email address, project details, budget range, timeline and desired outcomes.

• Information provided during a project engagement, including billing, invoicing and payment details.

• Technical and usage information collected automatically when you browse the Website (e.g. IP address, browser/device type, pages viewed, referring site) via analytics and/or advertising tools. We are using Google Analytics, Google Search Console, Bing Webmaster Tools. 

3. How We Use Your Information

• Respond to enquiries and prepare quotes or proposals.

• Deliver, administer and communicate with you about project work.

• Issue invoices and process payments.

• Improve our Website, content and marketing.

• Meet legal and accounting obligations.

4. Disclosure of Information

We do not sell personal information. We may share it with:

• Trusted subcontractors and collaborators (e.g. developers, photographers, copywriters, print production partners) engaged to help deliver your project, on a need-to-know basis.

• Service providers that support our operations (e.g. website hosting [Framer], email, accounting/invoicing software, CRM).

• Government or regulatory bodies where required by law.

5. Cookies & Analytics

Our Website may use cookies and similar technologies, and third-party analytics or advertising tools [list confirmed tools here, e.g. Google Analytics, Google Ads, Meta Pixel] to help us understand how the Website is used and to measure marketing performance. These tools may collect information about your device and browsing behaviour in accordance with their own privacy policies. You can control or disable cookies at any time through your browser settings.

6. Data Storage & Security

Personal information is stored using reputable third-party platforms (e.g. our website host, email provider and cloud storage). We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

7. Data Retention

We keep personal information only for as long as necessary for the purpose it was collected, or as required by law (for example, tax and accounting records, which are generally retained for 5–7 years in Australia).

8. Your Rights

You may ask us to access, correct or delete the personal information we hold about you by contacting us using the details in Section 11. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Third-Party Links

The Website may link to third-party websites, including client, partner or collaborator sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent version.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Jen Clark Design

Melbourne, Victoria, Australia

ABN: 38 409 369 454

Phone: +61 409 971 124

Email: jen@jenclarkdesign.com.au