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Shellharbour City Libraries: Collection and Access Guidelines

Shellharbour City Libraries

Shellharbour City Libraries

Shellharbour City Libraries: Collection and Access Guidelines

Shellharbour City Libraries: Collection and Access Guidelines

A clear, navigable internal guideline document for the library service's collection and access policies.

A clear, navigable internal guideline document for the library service's collection and access policies.

PROBLEM

PROBLEM

Policy was dense and hard to navigate

Policy was dense and hard to navigate

CATEGORIES

CATEGORIES

THE CHALLENGE

The library team needed their collection and access policy refreshed as a working document, with clear hierarchy between principles, procedures, and references.

OUR APPROACH

01

Information architecture

We reordered the content into clear sections with consistent intros, principles, and procedures so staff could navigate by task.

01

Information architecture

We reordered the content into clear sections with consistent intros, principles, and procedures so staff could navigate by task.

02

Typographic hierarchy

A clean type system separates headings, body, and reference notes, with generous spacing for scanning.

02

Typographic hierarchy

A clean type system separates headings, body, and reference notes, with generous spacing for scanning.

03

Print and digital ready

Delivered as an A4 document suitable for both internal print and PDF distribution, with bookmarks for on-screen navigation.

03

Print and digital ready

Delivered as an A4 document suitable for both internal print and PDF distribution, with bookmarks for on-screen navigation.

THE SOLUTION

A guideline document that supports the team's day-to-day work and reflects the library's standards of service.

RESULTS

A sectioned A4 document the team can navigate by task, sized for both internal print and on-screen reference.

A4

1

Working format

Years of Experience

Print + PDF

Print

Internal distribution

Projects Delivered

Sectioned

Multi-chapter

Navigable structure

Client Retention Rate

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Melbourne,
Victoria, Australia

Jen Clark Design acknowledges the Traditional Custodians of the land on which we work, the Dja Dja Wurrung people of the Kulin Nation. We pay our respect to their Elders past, present 

and emerging and acknowledge that sovereignty has never been ceded.

At JCD, we pride ourselves on ensuring our services are inclusive and accessible for all clients and collaborators, regardless of ethnicity, gender, gender identity and expression, disability status, neurodivergence, religion or sexual orientation.